We believe in being open, clear and transparent.
This page contains the legal information that explains how we provide our services, how we protect your privacy and how this website may be used.
If you have any questions about anything on this page, please don’t hesitate to get in touch.
Welcome to the animal KINdom – trading brand of and operated by ZENTERPRISE UN- LIMITED (“animal KINdom”, “Fran”, “we”, “our” or “us”).
These Terms and Conditions govern the booking and provision of all services offered by the animal KINdom, including but not limited to:
through our website or online platforms.
By booking a session, purchasing a service, attending an event or using our website, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
These Terms are written in accordance with the laws of England and Wales and are intended to be clear, fair and transparent, in line with UK consumer protection law.
the animal KINdom is an associated brand of and operated by ZENTERPRISE UN- LIMITED.
ZENTERPRISE UN- LIMITED is a company registered in England and Wales.
Registered Company Number:
16211532
Registered Office:
Grafton House, 81 Chorley Old Road, Bolton, Lancashire, United Kingdom, BL1 3AJ
Email:
contact@theanimalkindom.com
Website:
www.theanimalkindom.com
animal KINdom provides guided intuitive and spiritual experiences designed to help people deepen their connection with the animals they love.
Services may include:
Our services are intended for personal insight, reflection and spiritual exploration.
HeartKIN Connections and our other services are based on intuitive and spiritual practices. Every session is unique, and each person’s experience will be different. While many clients describe profound and meaningful experiences, the animal KINdom does not guarantee that a particular message, insight or outcome will arise during any session.
Our services are based on intuitive and spiritual practices rather than scientific or medical methods.
By booking a session, you acknowledge and agree that:
HeartKIN Connections and all other the animal KINdom services are provided for educational, personal development and spiritual purposes.
They are not intended to:
If your companion animal is unwell, injured or showing signs of illness, you should seek advice from a qualified veterinarian immediately.
If you have concerns regarding your own physical or mental health, you should consult an appropriately qualified healthcare professional.
If you have a medical condition that could be affected by prolonged relaxation, please consult an appropriate healthcare professional before booking.
Nothing communicated during a session should delay or replace professional veterinary or medical care or should be relied upon as the sole basis for making significant medical, veterinary, legal or financial decisions.
You understand that sessions may include:
Participation is entirely voluntary.
You remain free to pause or end a session at any time.
You confirm that you are participating by your own choice.
Your wellbeing is our priority.
HeartKIN Journeys and other animal KINdom services are intended for personal insight, spiritual exploration and connection with the animals you love. They are not psychotherapy, counselling, psychiatric treatment or crisis intervention.
By booking a session, you confirm that you:
are participating voluntarily;
understand the nature of the service being offered;
feel able to participate in a guided relaxation experience and understand the nature of the service being provided; and
understand that these sessions are not a substitute for medical or mental health care.
If you are currently experiencing a severe mental health crisis, active psychosis, suicidal thoughts, or another condition requiring urgent psychiatric or medical care, these services are not appropriate. We encourage you to seek support from your GP, mental health team, or emergency services before booking.
If you are receiving support from a psychologist, psychiatrist, counsellor or other healthcare professional, you are welcome to participate provided you believe the session is appropriate for you. If you are unsure, we recommend discussing participation with your treating professional before booking.
If, before or during a session, Fran reasonably believes that continuing would not be safe or in your best interests, she reserves the right to pause, postpone or end the session. Where appropriate, Fran will discuss the available options with you, which may include rescheduling or, at our discretion, a refund.
You acknowledge that:
Fran’s role is to facilitate the experience.
The meaning and significance of any messages or insights remain a matter for your own personal reflection and interpretation.
Fran does not diagnose conditions, prescribe treatments or guarantee outcomes.
Many clients describe deeply meaningful experiences.
However, because every individual and every session is different, no specific outcome, message or result can be guaranteed.
By booking a session you confirm that you are at least 18 years old.
Fran reserves the right to refuse or cancel a booking where she reasonably believes that providing the service would not be appropriate.
Where a booking is cancelled by Fran before the session takes place, any payment received will normally be refunded unless another arrangement is agreed.
Bookings are made through our chosen booking platform (currently Calendly) or another booking method specified by us.
A booking is only confirmed once:
Until both conditions are met, your appointment is not guaranteed.
All prices are displayed in Pounds Sterling (GBP).
the animal KINdom reserves the right to amend prices at any time.
Price changes will not affect bookings that have already been confirmed.
Payment is due before your session unless otherwise agreed in writing.
Our preferred payment method is:
We also accept:
Any transaction fees charged by your payment provider remain your responsibility.
Where payment has not been received before the scheduled session, the animal KINdom reserves the right to postpone or cancel the appointment.
If you need to reschedule your appointment, please provide at least 48 hours’ notice.
Where at least 48 hours’ notice is given, your session may be transferred to another mutually agreed date.
If less than 48 hours’ notice is provided:
Failure to attend your scheduled session (“no-show”) will be treated as a late cancellation.
No refund will be provided.
Exceptional circumstances may be considered at Fran’s sole discretion.
This discretion does not create an obligation to offer refunds or rescheduling in future cases.
Sessions are normally conducted online using Zoom or another secure video conferencing platform selected by the animal KINdom (“Online Platform”).
You are responsible for ensuring that you have:
You are encouraged to join your session a few minutes before the scheduled start time.
If you experience technical difficulties, Fran will make reasonable efforts to reconnect and continue the session. Where this is not possible due to circumstances beyond either party’s reasonable control, the session may be rescheduled at our discretion.
To improve the quality and accessibility of our services, recordings may be processed using AI-assisted transcription software.
AI-generated transcripts may contain inaccuracies and should not be regarded as a verbatim record of the session.
The transcript is provided as a convenience only.
The recording itself should be regarded as the primary record.
AI-generated transcripts are created using third-party technology. Although we make reasonable efforts to use reliable providers, we cannot guarantee their accuracy or completeness.
Information about how recordings and transcripts are processed, stored and retained is set out in our Privacy Policy.
Fran is committed to protecting your privacy and treating the information you share with care, respect and confidentiality.
Information shared during your session will be treated as confidential and will not be disclosed to third parties except:
Fran may share stories, reflections, insights and short quotations from sessions for educational, illustrative and inspirational purposes.
Any such stories will be carefully anonymised. Names and other identifying details will be removed or changed so that neither you nor any other individual can reasonably be identified. Where appropriate, details such as names, locations, dates, companion animal names, species, breeds or other personal circumstances may be altered while preserving the essence of the experience.
the animal KINdom will never intentionally publish recordings, photographs, videos, testimonials or other information that could reasonably identify you without your separate, explicit consent.
Information about how we collect, use, store and protect your personal data is set out in our Privacy Policy.
All session materials remain the intellectual property of the ZENTERPRISE UN- LIMITED.
This includes, but is not limited to:
Nothing in these Terms transfers ownership of any intellectual property to you.
You may not use any recordings, scripts, meditations or other materials created by the animal KINdom to train artificial intelligence systems, develop automated services or create competing products without our prior written permission.
Where you receive a recording of your session, the animal KINdom grants you a non-exclusive, non-transferable licence to use that recording for your own personal, non-commercial use.
You may:
You may not:
without the prior written permission of ZENTERPRISE UN- LIMITED.
From time to time, Fran may invite clients to allow all or part of their session to be shared for educational, illustrative or promotional purposes.
This may include publication on:
Such use will only take place where you have provided separate, explicit consent through our Media & Recording Consent Form.
You are under no obligation to provide this consent, and declining will not affect your booking or the service you receive. Consent for marketing must be freely given, specific and separate from acceptance of the contract.
Where you have agreed to the public use of your recording, you will be given an opportunity to review the proposed version before publication.
You may request reasonable edits, including:
Requests should include sufficient detail, such as timestamps where possible.
the animal KINdom will make reasonable efforts to accommodate your requests before publication.
Once you have approved the final version and it has been published, it may not be possible to withdraw or remove copies that have already been distributed or shared by third parties.
the animal KINdom will provide its services with reasonable care and skill.
Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under the laws of England and Wales.
To the fullest extent permitted by law, the animal KINdom shall not be liable for:
You acknowledge that participation in a HeartKIN Connection or any other the animal KINdom service is voluntary and that you remain responsible for your own decisions and actions before, during and after the session.
If Fran is unable to provide a booked service because of circumstances beyond our reasonable control, we will contact you as soon as reasonably possible.
Examples include, but are not limited to:
Where possible, we will offer to reschedule your session to another mutually convenient date.
If rescheduling is not reasonably possible, we will discuss an appropriate alternative, which may include a refund where required by law or where we consider it appropriate in the circumstances.
We genuinely want every client to have a positive experience.
If you are unhappy with any aspect of our services, please contact us as soon as possible so that we have the opportunity to understand your concerns and work with you to resolve them.
Complaints should be sent to:
Email: contact@theanimalkindom.com
We aim to acknowledge complaints within five working days and will respond as promptly as reasonably possible.
the animal KINdom may update these Terms and Conditions from time to time.
Any changes will apply only to future bookings unless the change is required by law.
The version of these Terms in force on the date your booking is confirmed will apply to your booking.
If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable by a court or other competent authority, that provision shall be treated as severed from the remaining Terms.
The remainder of these Terms shall continue in full force and effect.
These Terms and Conditions, together with our Privacy Policy and our Website Terms of Use and any documents expressly referred to within them, constitute the entire agreement between you and the animal KINdom in relation to the services we provide.
They replace any previous discussions, correspondence or understandings relating to those services.
Nothing in this clause limits any rights you may have under applicable consumer protection legislation.
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute arising from or relating to these Terms or the services provided by the animal KINdom shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable
If you have any questions about these Terms and Conditions, please contact us.
ZENTERPRISE UN- LIMITED
Registered Company Number:
16211532
Registered Office:
Grafton House, 81 Chorley Old Road, Bolton, Lancashire, United Kingdom, BL1 3AJ
Email:
contact@theanimalkindom.com
Website:
www.theanimalkindom.com
Welcome to the animal KINdom – trading brand of and operated by ZENTERPRISE UN- LIMITED (“animal KINdom”, “Fran”, “we”, “our” or “us”).
Your privacy matters to us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you:
We are committed to handling your personal information responsibly, transparently and in accordance with UK data protection law.
Data Controller:
ZENTERPRISE UN- LIMITED
Registered Company Number:
16211532
Registered Office:
Grafton House, 81 Chorley Old Road, Bolton, Lancashire, United Kingdom, BL1 3AJ
Email:
contact@theanimalkindom.com
Website:
www.theanimalkindom.com
If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details above.
Depending on how you interact with us, we may collect the following information.
When you book a HeartKIN Connection, HeartKIN Gathering or another service, we may collect:
As part of providing your session, we may create:
If you pay by bank transfer or PayPal, we may receive the information necessary to identify and confirm your payment.
We do not store your full bank account details or payment card information.
When you visit our website, we may automatically collect information such as:
We may also collect the contents of messages you send to us via email, WhatsApp or other messaging services that we make available.
If you choose to contact us via WhatsApp or another messaging service, we will use the information you provide to respond to your enquiry and, where applicable, to provide our services. Please avoid sending sensitive medical or other confidential information in your initial message. Communications sent through third-party messaging platforms are also subject to the privacy practices and terms of those providers.
We collect personal information when you:
We may also receive information from trusted third-party providers involved in delivering our services, including:
We use your information to:
Where you have separately agreed, we may also use your information for marketing communications.
UK GDPR requires us to have a lawful basis for processing your personal information.
Depending on the circumstances, we rely on one or more of the following.
To:
To:
To comply with legal and regulatory requirements, including maintaining financial records.
Where consent is required, for example if you:
Where consent is our lawful basis, you may withdraw it at any time.
Sessions are normally recorded so that you can revisit your experience after your session.
Recordings may include:
These recordings form part of the service you have booked.
AI-generated transcripts are provided as a convenience and may contain inaccuracies.
The recording itself should be regarded as the primary record of your session.
Fran shares anonymous stories, reflections, insights and short quotations from sessions to educate, inspire and help others deepen their connection with the animals they love.
Before anything is shared, names and any other identifying details will be removed or changed so that you cannot reasonably be identified.
Where appropriate, we may also change:
while preserving the heart of the story.
We will never intentionally publish information that could reasonably identify you without your separate permission. Effective anonymisation requires removing or altering information so that individuals cannot reasonably be identified.
We only share personal information where necessary to operate our business.
This may include:
We do not sell your personal information.
Some of the third-party providers we use may process personal information outside the United Kingdom.
Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with UK data protection law.
We only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected or to comply with our legal obligations.
Our usual retention periods are:
General enquiries >. Up to 12 months
Client records > 7 years after your most recent session
Financial records > 7 years (or longer where required by law)
HeartKIN Connection, HeartKIN Gathering, FutureKIN Connection recordings, transcripts and session notes > For as long as you remain an active client and for up to 7 years after your most recent session, unless you request earlier deletion or we are required to retain them for legal reasons.
We keep recordings, transcripts and session notes so that we can provide continuity of care, prepare for future HeartKIN Connections and support clients who choose to return to the animal KINdom over time.
We periodically review the information we hold and securely delete or anonymise personal information when it is no longer required for these purposes.
Under UK data protection law, you have a number of rights regarding your personal information.
Depending on the circumstances, these include the right to:
Some of these rights are subject to legal exceptions.
If you wish to exercise any of these rights, please contact us using the details at the end of this Privacy Policy.
If you choose to subscribe to our newsletter or other marketing communications, we may send you updates about:
You can unsubscribe at any time by:
If you ask us to stop sending marketing communications, we will continue to keep a minimal record of your preferences so that we can ensure you are not contacted again in error. Individuals have an absolute right to object to the use of their personal information for direct marketing, and organisations should keep enough information to respect that choice.
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures include, where appropriate:
While we take reasonable steps to protect your information, no method of transmitting information over the internet or storing data electronically can be guaranteed to be completely secure.
Our website may contain links to third-party websites, including social media platforms and external resources.
We are not responsible for the privacy practices or content of those websites.
We encourage you to read the privacy policies of any third-party websites you visit.
Our services are intended for adults aged 18 years and over.
We do not knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate authority, please contact us so that we can take appropriate steps to remove the information where necessary. Children have their own data protection rights, and organisations should make it easy to exercise those rights where applicable.
We may update this Privacy Policy from time to time to reflect changes to our services, our legal obligations or the way we process personal information.
The latest version will always be published on our website.
The “Last updated” date at the top of this Privacy Policy shows when it was most recently revised.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
the animal KINdom
An associated brand of ZENTERPRISE UN-LIMITED
Registered Company Number:
16211532
Registered Office:
Grafton House, 81 Chorley Old Road, Bolton, Lancashire, United Kingdom, BL1 3AJ
Email:
contact@theanimalkindom.com
Website:
www.theanimalkindom.com
If you have any concerns about how we have handled your personal information, we would appreciate the opportunity to resolve the matter first.
Please contact us using the details above.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for data protection.
Further information about making a complaint can be found on the ICO’s website.
Welcome to the website of the animal KINdom, an associated brand of and operated by ZENTERPRISE UN-LIMITED (“the animal KINdom”, “Fran”, “we”, “our” or “us”).
These Website Terms of Use govern your access to and use of this website.
By accessing or using this website, you agree to be bound by these Terms of Use.
If you do not agree with these Terms, please do not use this website.
Your use of this website is also subject to our:
This website provides information about the animal KINdom, our services, events, educational resources and other content.
Unless otherwise stated, all content is provided for general information and educational purposes only.
Nothing on this website creates a contractual relationship unless and until you book one of our services.
Unless otherwise stated, all content on this website is owned by or licensed to
These materials are protected by copyright, trade mark and other intellectual property laws.
Nothing in these Terms grants you ownership of any intellectual property rights.
You may:
You may not:
You must not use this website, or any content made available through it, to:
You must not use bots, spiders, scrapers or other automated technologies to access this website except where permitted by applicable law or with our prior written consent.
The animal KINdom expressly reserves all rights in relation to text and data mining, web scraping and the use of our content for artificial intelligence purposes. Website owners increasingly include express reservations of rights against text and data mining and AI training in their terms of use to reinforce control over their copyrighted content.
When using this website, you agree not to:
This website may contain links to third-party websites for your convenience.
We do not control those websites and are not responsible for their content, availability or privacy practices.
Accessing third-party websites is entirely at your own risk.
While we aim to keep this website accurate and available at all times, we do not guarantee that:
We may update, suspend or withdraw any part of the website at any time without notice.
To the fullest extent permitted by law, the animal KINdom accepts no liability for any loss or damage arising from your use of, or inability to use, this website.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under the laws of England and Wales.
We may update these Website Terms of Use from time to time.
The latest version will always be published on this website.
Your continued use of the website after changes have been published constitutes acceptance of the updated Terms.
These Website Terms of Use are governed by the laws of England and Wales.
Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales unless applicable law provides otherwise.
If you have any questions about these Website Terms of Use, please contact us.
the animal KINdom
An associated brand of ZENTERPRISE UN-LIMITED
Registered Company Number:
16211532
Registered Office:
Grafton House, 81 Chorley Old Road, Bolton, Lancashire, United Kingdom, BL1 3AJ
Email:
contact@theanimalkindom.com
Website:
www.theanimalkindom.com
This Cookie Policy explains how the animal KINdom uses cookies and similar technologies when you visit our website.
It should be read together with our Privacy Policy.
Cookies are small text files that are stored on your device when you visit a website.
They help websites function correctly, remember your preferences and, in some cases, provide information about how visitors use the site.
Some cookies are essential for the website to operate, while others are optional and are only used with your permission.
These cookies are necessary for the operation and security of our website.
Without them, certain features may not function correctly.
These cookies cannot be switched off through our website because they are required for the services you request.
We use Google Analytics to help us understand how visitors use our website.
Google Analytics collects information such as:
This information helps us improve the website and the experience we provide.
Google Analytics does not identify you personally.
Analytics cookies will only be used if you choose to accept them through our cookie banner.
Some pages on our website contain videos embedded from YouTube.
When you choose to play an embedded video, YouTube may place cookies on your device and collect information about your interaction with the video.
Where possible, we use YouTube’s privacy-enhanced mode. However, YouTube may still process information once you choose to play a video.
You can choose whether to allow these cookies through our cookie preferences.
We use Kit (formerly ConvertKit) to provide newsletter sign-up forms.
If you choose to subscribe, Kit may use cookies or similar technologies to help process your subscription and improve the performance of its services.
For more information, please refer to Kit’s own Privacy Policy.
When you first visit our website, you will be asked whether you wish to accept optional cookies.
You can:
You can also change your browser settings to block or delete cookies at any time.
Please note that disabling essential cookies may affect how parts of the website function.
We may update this Cookie Policy from time to time to reflect changes to our website, the technologies we use or legal requirements.
The latest version will always be available on this page.
If you have any questions about our use of cookies, please contact us.
the animal KINdom
An associated brand of ZENTERPRISE UN-LIMITED
Email:
contact@theanimalkindom.com
Website:
www.theanimalkindom.com
